Y2Payments and Customer Service Go Hand In Hand

y2payments processing customer service

The world of consumer products is a customer service oriented world. Actually, thanks to the internet and the fact that any information is instantly available, any business that deals with customers or clientele needs to have high quality customer service.

At Y2Payments, we understand how important it is to have the right customer service agent available when you need them. The world of commerce and sales doesn’t stop for anything, especially if you’re an online retailer. The Y2Payments difference is that we have a customer service associate here and ready to help you, 24 hours a day, 7 days a week.

One of the reasons we try to make sure that we’re available at any point in time is due to today’s retail climate. Customers want to be able to buy what they want, when they want it. The last thing you want to have to deal with is any sort of payment issues.

At Y2Payments we can help you immediately so that you don’t have to wait until the next day to get things solved. We’re even available on the weekend, which means your Monday will be a little less stressful as you’ve been able to take care of any payment issues over the weekend.

Friday evening you decide to look over the Conduit report and you discover something that doesn’t make sense? No problem. We’re here to help! Just give us a call at 888-693-1850. It does not matter the time of day, we’re available and ready to help you understand the report. If there are any problems, our agents are fully capable of taking care of them for you, or knowing what process needs to be followed to get everything fixed properly.

With Y2Payments, you don’t have to worry about being left in the dark or floundering with a payment issue. We pride ourselves on making sure that our customer service is top notch so that you can provide high quality customer service to your customers!

To learn more, contact us today.

Simplified Compiled High Risk Merchant Reports

high risk merchant reports y2payments

The lack of credit card processing options for high risk merchants is frustrating. When the only high risk merchant accounts available are themselves riskier prospects, it doesn’t exactly help decrease that risk. High risk merchant accounts should give merchants the tools that help them understand their business, decrease their costs, understand high risk merchant customers, and lower their risk.

Better Reports for High Risk Merchants

This is one of the goals of Y2Payments’ Conduit Reporting system. It puts everything together in one place so that you can easily track how payments are processed and reconciled. Payments can be run over six different channels, but will all show up on a single report. This includes credit, debit, ACH/EFT payments.

These are the kinds of tools and reports that should be normally provided to high risk merchant accounts. Yet there’s an attitude that this extra work shouldn’t be done for high risk merchants? And why not?

When information can be compiled and broken down in high risk merchant reports, you have a better chance to understand your customers, their spending habits, and when and where chargebacks happen. This can help you make more informed decisions. That helps decrease your risk as a business over time.

Why shouldn’t Y2Payments perform the back-end work and provide you the reports that can help you run more efficiently and effectively. Isn’t in Y2Payments’ interest as well as yours to help you decrease the risk you take?

Saving You Time and Stress

High risk merchant reports are easily downloaded, and they can be tailored to match your organizational structure. This saves you time from having to re-organize or re-compile the information. It already comes arranged how you’ve instructed. These reports and the Y2Payments Conduit come with robust research tools that help you break down the data and analyze it all in one place.

Automating the delivery and tailoring the structure of these reports saves you time and helps avoid potential errors or oversights by giving you simple, straightforward access to all your data in one place. High risk merchant customers aren’t understood all that well, and it’s time they are. It’s also time that high risk merchant payment processors started seeing the wisdom in helping high risk merchants lower their risk.